Return Authorization Number (RA)
Please call for an RA number before shipping an item to our facility
for a return, exchange, or in house repair.
The RA number must be printed on the outside of the box. A
package returned without an RA number will be refused. No C.O.D's
please. We do not accept C.O.D's.
Products with (repair/replace) warranty offered by the manufacture of the product. The
decision to repair or replace the item is determined by the
manufacture. They do not give us the authority to make that decision. J&M Products, Cardo Scala Rider, Garmin GPS, SWR meters, Firestik
products,
and radar detectors. Please
refer to the phone number below and call for an RA number before
shipping the item to the manufacture. The
customer is responsible for freight to the facility.
| Firestik |
800-528-8113 |
Whistler |
479-273-6012 |
Cardo Scala Rider |
800-488-0363 |
| Garmin |
800-800-1020 |
J&M |
800-358-0881
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Prep for return service
Prep for return service applies to items that were ordered with services and can not be sent back to the manufacture in the present condition without voiding the manufactures warranty.
Examples: Transceivers (such as tune up’s, or any other internal modification) or
Helmets (such as helmet headset installations)
This service is priced per occurrence. The fee varies depending upon the extent of the service that was originally ordered and the shipping costs to the manufacture and back to the customer. An estimate can be calculated once we receive and diagnose the defective item.
In some situations it may be more financially feasible to repair the equipment in house if the failure is minor as compared to cost involved in a prep for return. We exercise judgment and will inform you if we determine an in house repair is more feasible than a prep for return.
Prep for return service includes checking the item in order to verify the defective condition, removing the helmet headset (for helmets), removing all internal modifications, de-tuning back to stock specs, contacting the manufacture for an RA number, shipping the defective item to the repair facility. Once the defective item has been returned to us from the manufactures repair facility we re-install the helmet headset (for helmets), re-install all internal modifications, re-tune the radio back to the specifications the radio was set at when it was received from the customer and shipping the radio back to the customer.
If you intend on using our prep for return service please call us for an RA number. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.
Items with an in house warranty - such as coax cable, antenna mounting brackets, antenna stud mounts, power cords, fuseable links, in house-installed helmet headsets, radio microphones, noise filters, are warranted for a period of 30 days. Our warranty covers defects in material and workmanship. Neglect and abuse are not covered. Our warranty is null and void in the event another shop works on or tampers with equipment that falls under our warranty policy. No exceptions will be made concerning this circumstance.
Shipping Address -We have relocated. We are now located at the junction of Santa Fe and Fort Worth Hwy in Weatherford Texas.
Our new mail to/ship to address
220 Fort Worth Hwy
Suite 200A
Weatherford, TX 76086 |
