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Sales Warranty Policy

Return Authorization Number (RA)
Please call for an RA number before shipping an item to our facility for a return, exchange, or in house repair. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

Products with (repair/replace) warranty offered by the manufacture of the product. The decision to repair or replace the item is determined by the manufacture. They do not give us the authority to make that decision. J&M Products, Cardo Scala Rider, Garmin GPS, SWR meters, Firestik products, and radar detectors. Please refer to the phone number below and call for an RA number before shipping the item to the manufacture. The customer is responsible for freight to the facility.

Firestik 800-528-8113 Whistler 479-273-6012 Cardo Scala Rider 800-488-0363
Garmin 800-800-1020 J&M 800-358-0881
   
           

Prep for return service 
Prep for return service applies to items that were ordered with services and can not be sent back to the manufacture in the present condition without voiding the manufactures warranty.
Examples: Transceivers (such as tune up’s, or any other internal modification) or Helmets (such as helmet headset installations)

This service is priced per occurrence. The fee varies depending upon the extent of the service that was originally ordered and the shipping costs to the manufacture and back to the customer. An estimate can be calculated once we receive and diagnose the defective item.
In some situations it may be more financially feasible to repair the equipment in house if the failure is minor as compared to cost involved in a prep for return. We exercise judgment and will inform you if we determine an in house repair is more feasible than a prep for return.

Prep for return service includes checking the item in order to verify the defective condition, removing the helmet headset (for helmets), removing all internal modifications, de-tuning back to stock specs, contacting the manufacture for an RA number, shipping the defective item to the repair facility. Once the defective item has been returned to us from the manufactures repair facility we re-install the helmet headset (for helmets), re-install all internal modifications, re-tune the radio back to the specifications the radio was set at when it was received from the customer and shipping the radio back to the customer.

If you intend on using our prep for return service please call us for an RA number. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

Items with an in house warranty - such as coax cable, antenna mounting brackets, antenna stud mounts, power cords, fuseable links, in house-installed helmet headsets, radio microphones, noise filters, are warranted for a period of 30 days. Our warranty covers defects in material and workmanship. Neglect and abuse are not covered. Our warranty is null and void in the event another shop works on or tampers with equipment that falls under our warranty policy. No exceptions will be made concerning this circumstance.

Shipping Address -We have relocated. We are now located at the junction of Santa Fe and Fort Worth Hwy in Weatherford Texas.

Our new mail to/ship to address
220 Fort Worth Hwy Suite 200A   Weatherford, TX 76086

Service Warranty Policy
Warranty - Microphone repairs, transceiver repairs, helmet headset installation, and installations involving motorcycles: We warrant all services, and repairs for three months parts and labor. Our warranty covers defects in material and workmanship. Neglect and abuse are not covered. Our warranty is null and void in the event another shop works on or tampers with equipment and or service that falls under our warranty policy. No exceptions will be made concerning this circumstance. Protect your warranty, if you have problems with our work come back and we will make every effort to make it right.

Warranty - Performance related modifications: We offer a thirty day money back satisfaction guarantee on all performance related modifications. If you are not completely satisfied for any reason with our performance service the radio must be returned to us. We will remove all modifications and restore the equipment back to stock factory specifications and issue a credit back to the original credit card used for the entire dollar amount (excluding freight) originally charged for the performance related modification. The customer is responsible for the shipping cost's to our facility and we are responsible for the shipping cost's back to you only in the event a fault or defect is found (UPS Ground or Equivalent Shipping Methods Only). If no problem is found the customer will be responsible for the shipping cost's to and from our facility. This offer is good for orders placed within the continental borders of the USA. International orders include Hawaii, Canada and Mexico territories.

What is not covered under warranty:
Transceivers- We do not warrant output finals, the receivers front end, and damage to the fail safe circuit.
Final damage is caused by the following circumstances - Operating the equipment with high antenna SWR, lightening strikes, and antenna discharges.
Damage to the receivers front end is caused from overdrive, lightening strikes and operating the equipment in a storm or a sand storm. A storm or a sand storm will charge the antenna system. When the antenna discharges you will hear a pop or spark type sound through your speaker.
The fail safe circuit is designed to fail and limit damage to the transceiver when the transceivers polarity has been reversed and when the transceiver has been subjected to a voltage surge.

Explanations: The following circumstances are outside of our control and are not considered defects in material or workmanship.
Antenna discharge - The antenna system can become charged during a storm or a sand storm. When the antenna discharges you will hear a pop or spark type sound from the speaker. We recommend disconnecting the coax from the equipment quickly if you experience this situation. The receivers front end can be damaged and the transmitting final can also be damaged if you key the mike while the antenna is charged.
Polarity reversal - Polarity reversal is hooking the positive line to negative and the negative line to positive. This can also be caused from connecting the power plug into the transceivers power jack backwards. It will not plug in all the way but will make an electrical connection. The fail safe circuit is designed to fail and limit damage to the transceiver when the transceivers polarity has been reversed or the transceiver has been subjected to a voltage surge. Under these circumstances the fail safe is designed to short and burn the fuse. If you use a fuse with a higher amperage rating than recommended the fail safe may burn open and will not limit damage. When the fail safe circuit is damaged the fuse will burn when the transceiver is hooked up. Once the fail safe has been damaged it must be replaced.

Returning equipment for a warranty repair - In the event an item must be shipped back to us the customer is responsible for shipping cost back to us and we will pay shipping back to the customer for thirty days from the original shipping date. We will provide ground shipping method via UPS, Fed Ex or USPS. Shipping is offered as part of our warranty policy for shipments within the continental US only. Please call for an RA number before shipping an item to our facility. The RA number must be printed on the outside of the box. A package returned without an RA number will be refused. No C.O.D's please. We do not accept C.O.D's.

Shipping Address -We have relocated. We are now located at the junction of Santa Fe and Fort Worth Hwy in Weatherford Texas.

Our new mail to/ship to address
220 Fort Worth Hwy    Suite 200A  Weatherford, TX 76086


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