UPS packages
are shipped every day with the exception of weekends and holidays. UPS (Quantum
View) notifies our customers by email at the end of each day
with information on tracking and the scheduled delivery date.
Please verify the email address listed on your order for accuracy.
Note: UPS can not ship to a post office box.
Shipping
cost - is your system accurate? Our system is tied
to the UPS shipping tables and is very accurate. However, the
system does have limitations. In some situations the system
may be incorrect. These situations involve oversized items
(width + height X 2 + length) longer than 59.5 inches for oversize
#1, items (width + height X 2 + length) longer than 84 inches
for oversize #2, and orders which include an antenna.
Freight is adjusted for these situations to reflect correct
shipping cost's. Fuel
surcharge- our system does not add the fuel surcharge charged
by UPS. We
add the fuel surcharge to the order and the dollar
amount of the order is adjusted up by the current percentage.
Example 1 - An order that includes items such as
an antenna bracket, coax and antenna grouped as one order. The system
will calculate 2 boxes required. This is not correct in most cases
and shipping cost will be adjusted down to a 1 box shipment if only
1 box is required.
Example 2 - For an oversized item such as a 4 foot or longer
antenna or an antenna that includes a whip requiring a box (width + height X
2 + length) longer than 59.5 inches. The system does not add the oversize fee
($6) charged by the carrier. Freight is adjusted up to reflect the correct shipping
cost.
Fuel
Surcharge -
UPS charges 4.75% of the shipping amount for ground and 16% of the
shipping amount for air freight and international shipments. We
add the fuel surcharge to the order and the
dollar amount of the order is adjusted up by this percentage
to reflect the correct shipping
cost.
Shipping
your equipment to us for service or repair -
Please call for an RA number before shipping an item to our facility.
The RA number must be printed on the outside of the box. A package
received without an RA number will be refused. No C.O.D's please.
We do not accept C.O.D's.
UPS
Ground Service is
the most cost effective method of shipment. The
UPS map shows delivery timeframe's for ground service. In
determining the delivery day do not count the day of shipment
as well as weekends and holidays.
UPS
3 Day Select is
a cost effective expedited service. The package is delivered
typically by end of the third business day. In
determining the delivery day do not count the day of shipment
as well as weekends and holidays.
UPS
2 Day Air is
fast and reasonable for the service received and is available
for all 50 states. The package is delivered
typically by end of the second business day. In determining the
delivery day do not count the day of shipment as well as weekends
and holidays.
UPS
Overnight is an extremely fast method
of delivery. The service is available from
the 48 contiguous states and limited addresses in Alaska and
Hawaii. The
package is delivered
typically by 3:00 p.m. the next business day. In
determining the delivery day do not count the day of shipment
as well as weekends and holidays. If an order is shipped from our facility on Friday you will receive the package on Monday unless Saturday delivery is requested.
Saturday delivery is available as an add in
service to most destinations. UPS charges $12.50 as an additional
fee for this service. If you require the package delivered on
a Saturday just specify this in the note section upon check out.
We will add the $12.50 UPS service fee to the order and ship
the package as a Saturday delivery. This service is not available
for ground, second day air and three day select shipments.
Signature
required - We ship packages with no signature required
as a default providing the bill to and ship to address on file
with your credit card's issuing bank are the
same address. We require the shipment sent signature required if
the order specifies a different ship to address other than the
bill to address on file with your credit card's issuing bank.
We will add the $1.50 UPS fee to the order. The dollar amount
of the order is adjusted to reflect this additional charge. If
you prefer the shipment sent signature required, specify this in
the note section upon check out. UPS charges $1.50 for a signature
required shipment. The dollar amount of the order will be adjusted
by us after receiving the order to reflect this additional charge. Pay Pal requires all orders of $200.00 or more ship signature required even if the address on file with Pay Pal is confirmed.
Minimum
orders -
We have no set minimum order. Regardless
of how small an order may be, we are happy that you selected
us and appreciate your business.
Address
Corrections (customer
redirects) An error as simple
as a zip code or street address will result in an address correction
by UPS. When
this occurs UPS charges $5.00 for a ground package and $10.00
for an air package. Please make certain to review the
ship to address for accuracy. Address correction/customer
redirects expenses will be passed along to the customer that
placed the order upon notification by UPS of the additional charge.
Late
deliveries -
We must be informed via email within 2 business days in the
event an item arrives late (after the scheduled delivery
date per the Quantum View email). When a package arrives later
than it's guaranteed delivery date we can file for a shipping
adjustment. We
credit the credit card or Pay Pal account used once the adjustment
claim has been settled.
Damaged
deliveries -
We must be informed within 2 business days via email in the
event an item arrives damaged. If you encounter any shipping damage, we will assist you in filing claims with the shipper. The carrier assumes responsibility for the order once it leaves our facility. The box, packing materials, and the damaged
item should be kept in the event UPS request's and inspection.
Items will be replaced once UPS has settled
the claim. |
